Insping Privacy Policy

Effective Date
June 5 , 2018

Insping (Referred to as "Insping”, "we", "us", and "ours") is committed to protecting your privacy. This Privacy Notice (“Notice”) describes how Insping processes Personal Data (as may be defined under applicable law) in its capacity as a controller (i.e. Insping decides what Personal Data is collected and what it is used for) or processor (i.e. Insping only processes the data as per the controller's instructions), as the case may be. It also describes your choices regarding use, access and correction of your Personal Data.

quick links

We recommend that you read this Notice in full to ensure you are fully informed. However, if you only want to access a particular section of this Notice, then you can click on the relevant link below to jump to that section.






A) Collected Data

B) Service Data









This Notice applies to (i) entities or individuals, excluding Users, who have subscribed to our uptime monitoring tool ("Service”) (hereinafter referred to as the “Customer”) and (ii) individuals (“Individuals”) from whom Insping collects data as a controller as specified below. For the purposes of this Notice, Users shall mean those who are designated users within the Service, including your Account administrator and other designated users.


If you have questions or complaints regarding our privacy notice or practices, please contact us at


A) Personal Data we collect and process for our own purposes: Collected Data

When you visit our Websites or participate in Insping’s events, Insping may collect information, which may include Personal Data, from Individuals as set forth below (collectively referred to as “Collected Data”). For the purposes of General Data Protection Regulation (GDPR), Insping shall be the controller for the Collected Data – this means that Insping decides what Collected Data is processed and why.

When does Insping process Collected Data?

1) Sign-up, billing and Account information.

When you sign-up to monitor web-service via Insping, we may collect your (i) contact information such as name, e-mail address, email domain, mailing address, IP address, geographic location, or phone number of your Insping account admin; (ii) billing information, such as credit card number and billing address; (iii) name and e-mail address when Account admin/Agent(s) provide feedback from within the Service; and (iv) unique identifiers, such as username, account number or password.

Subject to this Notice, we will use such data, including without limitation, to (i) provide you the Service; (ii) send you communication from the Service; (iii) assess needs of your business to determine or suggest suitable Service; (iv) send you requested information about the Service; (v) respond to customer service requests, questions and concerns; (vi) administer your Insping account; (vii) send you promotional and marketing communications (where you have requested us to do so); and (viii) facilitate your transactions with other users when you use our Service.

2) Analytics.

Apart from the aforementioned information collected by us, we automatically receive and record certain Personal Data of yours when You visit our Websites. This includes device model, IP address, the type of browser being used, usage pattern through cookies and browser settings, query logs and product usage logs. We also collect clicks, scrolls, conversion and drop-off on our Websites and Service to render user journey at real-time. Subject to this Notice, we will use such data, including without limitation, to (i) assess needs of your business to determine or suggest suitable Service; (ii) send you requested information about the Service; (iii) respond to customer service requests, questions and concerns; and (iv) for analytical purposes.

You authorize Insping and its service providers to perform analytics on such Collected Data, to (i) improve, enhance, support and operate the Websites; and (ii) compile statistical reports and record insights into usage patterns. You acknowledge that Insping uses Collected Data, as the case may be, for the aforementioned purposes.

3) Marketing communications.

We may use your e-mail address, collected as part of Collected Data, to send our newsletters and/or marketing communications about our products and services. Where you have so requested, we will also send you marketing communications about our third party partners. If you no longer wish to receive these communications, you can opt out by following the instructions contained in the e-mails you receive or by contacting us at

What is our legal basis for processing Personal Data (EEA visitors only)?

If you are a visitor from the European Economic Area, our legal basis for collecting and using the Personal Data described above will depend on the Personal Data concerned and the specific context in which we collect it.

However, we will normally collect Personal Data from you only where we need the Personal Data to perform a contract with you, or where the processing is in our legitimate interests or rely upon your consent where we are legally required to do so and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to collect Personal Data from you or may otherwise need the Personal Data to protect your vital interests or those of another person.

If we ask you to provide Personal Data to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your Personal Data is mandatory or not (as well as of the possible consequences if you do not provide your Personal Data).

Similarly, if we collect and use your Personal Data in reliance on our legitimate interests (or those of any third party), we will make clear to you at the relevant time what those legitimate interests are.

If you have questions about or need further information concerning the legal basis on which we collect and use your Personal Data, please contact us using the contact details provided.

B) Data we process on your behalf: Service Data

We only process Service Data as per our Customer's instructions. For purposes of the GDPR and the Swiss Federal Act on Data Protection, we are the processor and not the controller of the Service Data. Service Data means all electronic data, text, messages or other materials, including Personal Data of Users, submitted to the Service by our Customers through Customer’s Insping account (“Account”) in connection with Customer’s use of the Service. Our EEA or Switzerland based Customers are the “controllers” of that data and are responsible for compliance with the applicable data protection law. We work with our Customers to help them provide notice to their customers concerning the purpose for which Personal Data is processed by Insping.

If you are our Customer from EEA or Switzerland, then in your role as a controller, you are authorizing, on behalf of you and your Users, and representing that you have the authority to provide such authorization to the processing and transfer of Personal Data in and to the United States and other countries which may have different privacy laws from your or their country of residence. We will take all steps reasonably necessary to ensure that the Service Data is treated securely and in accordance with this Notice.

We do not own, control or direct the use of Service Data, and in fact we are largely unaware of what information is being stored on our platform and only access such information as reasonably necessary to provide the Service (including to respond to support requests), as otherwise authorized by Customers or as required by law. Unless we explicitly agree otherwise in writing, you will not process sensitive personal data (such as health data) on our platform.

As the controller, it shall be your responsibility to inform the Users and any end-users about the processing, and, where required, obtain necessary consent or authorization for any Personal Data that is collected as part of the Service Data through your use of the Service. As the processors of Personal Data on behalf of our Customers, we follow Customer’s instructions with respect to the Service Data to the extent consistent with the functionality of our Service. In doing so, we implement technical, physical and administrative measures against unauthorized processing of such information and against loss, destruction of, or damage to, Personal Data.

Improving and enhancing our Service.

You expressly authorize us and the service providers we use to process the Service Data in our systems to (i) provide, improve, enhance, support and operate the Service and its availability; (ii) develop new products and services; and (iii) compile statistical reports and record insights into usage patterns.


Except as outlined in this Notice, Personal Data contained in Collected Data and Service Data will never be sold to or shared with other companies or organizations for commercial purposes. We process Personal Data in the United States and the European Economic Area (“EEA”) and in other countries through third parties that we may use. Third parties with whom Collected Data is shared may include third-party payment processors who process your credit card and other payment information for Insping but are otherwise not permitted to store, retain or use such information. Third parties that we utilize to assist in providing the Service with whom Service Data may be shared are AWS & Google Analytics (“Sub-Processors”).

Subject to this Notice, we shall have the right to access Customer’s Account and to process Service Data solely to the extent necessary to provide, enhance and improve the Service, including, without limitation, in response to Customer’s support requests. Our Sub-Processors will only be given access to Customer’s Account and Service Data as is reasonably necessary to provide the Service and will be subject to confidentiality obligations in their service agreements.


We use appropriate technical and organizational measures to protect the Personal Data that we collect and process. The measures we use are designed to provide a level of security appropriate to the risk of processing your Personal Data.


A) Collected Data

If you are an individual resident in EEA, you have the following data protection rights regarding Collected Data:

If you seek access to, or wish to correct, update, modify or delete Personal Data (hereinafter referred to as a “Request”) which forms a part of Collected Data, please contact us at We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.

B) Service Data

If you seek access to, or wish to correct, update, modify or delete Personal Data (hereinafter referred to as a “Request”) which is part of the Service Data and processed by us on behalf of our Customer, you should direct your query to our Customer i.e, the controller. If you are a Customer of our Service and wish to raise a Request on behalf of your Users in connection with Service Data, please reach out to us at

Alert Communications

If you’ve setup monitors with Insping, you’ve agreed to get communications (such as downtime alerts, reports, etc) in connection with your Account through e-mails and other integration channels. Generally, you may not opt-out of communications which are not promotional in nature. If you do not wish to receive them, please deactivate the particular integration or your Account.

other communications

If you are our Customer, we will send you announcements related to the Service on occasions when it is necessary to do so. For instance, if our Service is temporarily suspended for maintenance, we might send you an e-mail. Generally, you may not opt-out of communications which are not promotional in nature. If you do not wish to receive them, you may deactivate your Account.


If you wish to request that we no longer use your Collected Data, please contact us at

Personal Data contained in the Service Data is retained for 30 days from the date of termination of your Account.

If you are a Customer of Insping, and wish to raise a Request for deletion of Personal Data processed by us, please contact us at

Notwithstanding the foregoing, we will retain Collected Data and Service Data as necessary to comply with our legal obligations, for litigation/defense purposes, maintain accurate financial and other records, resolve disputes, and enforce our agreements.


Our Websites contain links to other websites that are not owned or controlled by Insping. Please be aware that we are not responsible for the privacy practices of such other websites or third parties. We encourage you to be aware when you leave our Websites and to read the privacy policies of each and every website that collects Personal Data.


Insping does not knowingly collect any Personal Data from children under the age of 16. If you are under the age of 16, please do not submit any Personal Data through our Websites or Service. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce this Notice by instructing their children never to provide Personal Data through our Service or Websites without their permission. If you have reason to believe that a child under the age of 16 has provided Personal Data to us through our Websites or Service, please contact us and we will endeavor to delete that information and terminate the child's account from our databases.


Amendments to this Notice will be posted to this URL and will be effective when posted. If we make any material changes, we will notify you by means of a notice on this Website prior to the change becoming effective and if you are our Customer, via e-mail (specified in your Account). Provided we will not be notifying you if we amend the Notice to make addition, deletions or modifications to the list of cookies from time to time to keep the list of cookies current and accurate. You should frequently visit this Notice to check for amendments. Your continued use of our Websites or the Service following the posting of any amendment, modification, or change to this Notice shall constitute your acceptance of the amendments to this Notice. You can choose to discontinue use of the Websites or Service, if you do not accept the terms of this Notice, or any modified version of this Notice.

Legal Disclosure

We reserve the right to disclose your personal data contained in Collected Data and Service Data as required by applicable law, in response to lawful requests by public authorities, including meeting national security or law enforcement requirements and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or other legal process served on us.

In the event Insping goes through a business transition, such as a merger or acquisition by another company, or sale of all or a portion of its assets, Customer’s Account, Collected Data and Service Data will likely be among the assets transferred. A prominent notice will be displayed on our Websites to intimate you of any such change in ownership or control and Customers will be notified via an e-mail from


If you have any questions about this privacy notice or your dealings with the Insping, you can contact us at